Q. When will my order be shipped?

All our orders are processed and dispatched within 1-2 business days of being placed on our website. Once your order is dispatched, you will receive a shipping confirmation email at your registered email address.

Q. How long will it take for delivery?

We offer fast and convenient delivery. Most of our orders are delivered within 3-5 business days. However, we request that you allow up to 10 business days for the delivery.

Q. How will I know when my order has been dispatched?

We will send you a shipping confirmation email once your order is dispatched. If you’ve opted for tracked shipping, you’ll also receive a tracking number that enables you to track your order.

Q. How can I check the order status?

Tracking is not included for orders with free shipping; however, you can call our customer support team to enquire about your order status. If you’ve opted for tracked shipping, you can track your order using the order tracking number.

Q. Why is my order delayed?

Delivery delays may occur occasionally due to unforeseen circumstances, public holidays, or a high volume of orders. If a significant delay is expected in the shipment of your order for any reason, we will notify you via email or telephone.

Q. Can I modify my order?

If you wish to make any changes to your order, please contact our customer support team. Your order can be amended if it has not shipped.

Q. Can I cancel my order?

If you wish to cancel your order, please contact our customer service team.  You can cancel your order if it has not shipped.

Q. What payment methods are available?

We only accept prepaid orders. We accept secure payments with all major credit and debit cards (Visa, American Express, Mastercard, etc.).

Q. I am outside Australia; will I be charged in AU dollars?

All the product prices displayed on our website are in Australian Dollars (AUD). If you are placing an order from outside of Australia, your bank or card company will charge you based on the exchange rate in US Dollars (USD) or the currency of your country.

Q. Can I return my order?

Yes, you can return your order if the products are unused, unopened, and in their original sealed packaging. Please ensure the return is initiated within the specified return window.

If you wish to return your order, please contact our customer support team within 5 days of delivery to request a return authorisation. Returns will not be accepted without prior approval.

Q. I have received the wrong order. What should I do?

If we have sent the wrong order by mistake, we will arrange the return at no cost to you. We will either ship the correct product or issue a refund once we receive and inspect the returned item.

Q. How will I receive my refund if I return a product?

All refunds will be credited to the original payment method used during checkout.

Q. What is WhiskersAndWags?

WhiskersAndWags is a leading pet supplies store in Australia. We offer a comprehensive collection of premium and affordable pet essentials from trusted and well-known brands. Every product is carefully selected and quality-checked under professional guidance to ensure your pets only receive the best. We deliver everything your pet needs right to your doorstep.

Q. Is shopping with WhiskersAndWags safe?

Yes, shopping with WhiskersAndWags is secure. We have a strict privacy policy, and we do not sell or share any of your information with third parties. We only ask for your payment details at the time of your order. We use the latest 256-bit encryption (SSL technology) for our payment gateways and strictly adhere to the PCI (Payment Card Industry) standards.

Q. How can I update my delivery address?

You can update your delivery address anytime by signing into your account and updating the relevant information in the account section. Alternatively, you can contact our customer support team for assistance.

Q. How can I update my personal details?

You can update your personal details anytime by signing into your account and updating the relevant information in the account section. Alternatively, you can contact our customer support team for assistance.

Q. I have forgotten my password. What can I do?

Click on the “Forgot Password” button while signing in to receive an email with your password details at your registered email address. Alternatively, you can contact our customer support team for assistance.

Q. How can I unsubscribe from WhiskersAndWags emails?

You can unsubscribe from our emails or newsletters at any time by clicking on the unsubscribe link that’s usually found at the footer of the marketing email. Alternatively, you can contact our customer support team for assistance.