We, at WhiskersAndWags, are strongly committed to keeping your information secure. This Privacy Policy explains what information we collect and why, how we use it, and how we maintain it using the highest standards to ensure that any information obtained from you or about you is secure at all times.

We only collect personal information that is necessary to provide the services that you sign up for. The personal information we collect includes basic details like name, address, email address, and contact number when you sign up with us. This information allows us to process and deliver your orders smoothly.

When you communicate with us, whether through email or our social media pages, we may collect personal information such as your name, contact details, and the content of your the messages for our records.

We may also collect information you provide when you participate in our events or surveys. This information helps us improve our services. If you do not wish to share this information, you may choose not to participate in such events/surveys.

 Registered users are offered a free subscription to our newsletter. These newsletters are designed to share general information on pets, sale events, offers and discounts, etc. You may unsubscribe from this service at any time.

All personal information you provide must be true, complete, and accurate in order to ensure hassle-free deliveries. If there is a change in your  personal information,  please notify  our customer support team.

We only use personal information to provide the services you opt for voluntarily. We neither share nor sell your information to third parties. However, necessary information is shared with our courier partners, payment processors, order management systems, and marketing partners.

We may use your personal information for the following purposes:

• To process, fulfil, and manage your orders.
• To communicate with you or for marketing purposes.
• To maintain and improve our services
• To prevent fraud, illegal activities, or misuse of our services.
• To protect your rights, safety, and privacy.

You can access, review, correct, or delete your personal information at any time. If any data provided by you is inaccurate, incomplete, or outdated, you can amend it through your account or by contacting us. Please note that some of your personal information may not be accessible through your account. You may access it by writing to us via contact@whikersandwags.com.au

When you use our services, you trust us with your data. We use advanced Secure Sockets Layer (SSL) technology to keep your information private. It encrypts your information and protects it against unauthorised access, disclosure, alteration or misuse. We ensure all our safety and security measures are appropriate to the sensitivity level of your information.

We never sell or rent any of your information. Your personal information, such as your name and contact details, is used to communicate your order status. We may also use it for marketing purposes. However, we may also use your information to comply with the law, establish a legal claim, or fulfil any legal obligations we are subject to.

We retain the information collected from you as long as it is required for legitimate business purposes. We take reasonable steps to securely delete your data from our systems when it is no longer required. You may request that we delete your personal information at any time.

We will respond to all the deletion requests in accordance with applicable privacy laws. Please note that in certain cases, we may be required to retain some information even if you request deletion to comply with legal obligations or enforce our agreements.

We use “cookies” and other similar technologies to collect and store your information. This helps us enhance user experience, analyse traffic patterns, and deliver personalised content, including targeted advertisements. It also helps us understand user preferences by providing insights about the frequency of visits, pages accessed, etc. The information collected may include the IP address of the device used to access the site, the date and time of visit, and the web pages accessed. It does not provide any personal or identifying details about the user.

We adhere to strict guidelines to ensure your data remains private. Any customer information we gather is stored in a highly secure environment, and we take every precaution to ensure that there is no unauthorised access to this information. However, no Internet or email transmission is ever fully secure or error-free. Therefore, you should practise caution when deciding what information you provide to our services by ensuring you have appropriate privacy settings in place.

We review and update our Privacy Policy from time to time. When we make changes, we will publish an updated version with the effective date on this page. It is the users’ responsibility to remain updated with the latest amendments to this policy. By continuing to use our platforms, you agree to the updated terms.

If you have any questions or concerns, please contact our customer support team.